Please allow 1–2 business days for us to process and fulfil your order before it is shipped. Even when placing an order with the express delivery option, we still require 1-2 business days to process your order.

If you order something on pre-order please see the product description page for the estimated date of shipment. 

We begin shipping subscription boxes at the end of each month. All boxes are shipped during the same week, in the order they were placed, starting from the earliest to the most recent. Our goal is to have your box delivered during the first week of the following month. Once your box is shipped, you'll receive tracking details via email.

For example: If you place your subscription order on the 18th of October, you'll receive the November box. This box will be shipped to you at the end of October, ready to arrive in the first week of November.

         

The cut-off date for subscription orders is the last day of the month. Any subscription placed after this date will be processed for the following month's shipment. Our aim is to have all subscriptions delivered during the first week of the new month.

Please note: Unfortunately we are unable to cancel any orders once they've been placed. This ensure our team can pack and ship your orders as fast as possible. We kindly ask that you review your order carefully before confirming it. If you have any questions or concerns regarding your order, please contact our customer support team at info@nineteenthavenue.com.au, and we will be happy to assist you within the constraints of this policy.

Lost/Damaged Parcels in Transit

We take great care in packaging your items, but please be aware that we cannot be held responsible for any lost or damaged items during transit. It's essential that you provide the correct shipping address. We will do our best to help you however we are not liable for incorrect shipping information provided at checkout.

 

For our international orders/subscriptions, please note that customs fees may apply upon the package's arrival at your destination. We cannot be held responsible for any customs fees incurred.

Some countries may experience longer customs clearance times, which can exceed two weeks. We want to emphasise that such delays do not qualify for a refund. In case of order delays in customs, it is the buyer's responsibility to contact the relevant authorities for resolution.

Rest assured, our shipping team is dedicated to ensuring a smooth and timely delivery experience for you. If you have any further questions or concerns, please feel free to reach out to our customer support. We're here to help.